To enable Easy, Quick and online access to information to all stakeholders involved in the business process, we’ve implemented very innovative, comprehensive portals to connect stakeholders both inside and outside the organization. Our Customer Service Portals help customers manage their profiles and easily interact directly with business representatives. The Business Intelligence Portals allows organizations to manage internal processes and quickly identify areas for improvement. In government, our Employer and Locate Portals ensure child support information is accurate and payments are effectively managed.
People-Finder and Integrated Location
In a government setting, I need access to sensitive information. How can we get quick access to accurate and detailed information, including personal identifiable information, without compromising security?
Imagine being able to enter a name and social security number that returns a positive match in seconds – an address, an employer, relatives, even a driver’s license photo all at your fingertips. The Locate Portal provides an integrated solution to managing information from a large number of interfaces by syndicating data from multiple sources and aggregating these into one convenient searchable screen. Utilizing web services, the Locate Portal provides real-time data with just one click using a few key inputs. The Locate Portal also features the capability to send information from these sources to an operational system.
Since the Locate Portal accesses sensitive information, it’s designed to prevent unauthorized access by internal and external threats. System controls prevent users from accessing information which could result in a conflict of interest. External threats are managed through stringent use of today’s most effective security management technologies to ensure government security requirements are met or exceeded.
Customer Service Portals
My customers need to access more information about their account with us and help us better serve them. How can a portal help our relationship with our customers?
A responsive customer service portal provides customers with unprecedented structured access to information on activities, information needed from them, helpful materials/documents, and the ability to interact with customer service representatives. Protech’s Customer Service Portals not only provide a high level of information to the customer but also enables them to access self-service features the organization provides. Capable of being tailored for any organization, our Portals offer, among others, benefits such as the ability to create and manage profiles and accounts, apply online for new services provided by the organization, record and download relevant and/or required documentation, and directly make contact with customer service representatives. The portals also let the user configure online payment making and receiving options including auto-pay and direct deposit, gain access to recent events occurring on the user’s account, and view/request/reschedule appointments with the organization.
Employer Data Exchange & Communication
As a government entity, we work with employers to receive pertinent information from them. How can an Employer Portal help us stay current and receive required data?
Protech designed the Employer Portal to facilitate online data exchange and communication with employers, reducing the amounts of paperwork and delays and encouraging employers to actively assist the agency in obtaining necessary information. Employers are a critical cog in the complex process which includes sharing and confirming employment and termination information, wage garnishment and payments. The Employer Portal ensures this can all be done online, cutting down significant delays associated with offline processes.
The Portal offers several options to employers such as: – Acceptance of income-withholding documents electronically – Electronic billing statements and transmittal lists – Payment history reports – Payments by credit card or electronic funds transfer – Billing suppression and on-demand billing for individual employees or for all employees of the employer – Ability to send and receive Electronic Income Withholding information to the Federal Agency