|Quality at Protech is based on the SEI CMMI Maturity Level 5. Protech was assessed as Version 1.1 CMMI Maturity Level 5 (Learn More) compliant in December 2004. At Protech, we are commited to matching the highest standards defined in the industry and to quality as a core process for project delivery. Currently, we are preparing for reappraisal of CMMI Maturiy Level 5 under Version 1.2.
The CMMI Maturity Level 5 global assessment covers all the disciplines (as per SEI published results) and highlighted two of Protech's most outstanding achievements:
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- One of the first 60 companies to be certified at Level 5
- One of the first 15 companies to have been certified for all disciplines
We are committed to process adherence through process improvement plans. This includes allocating human resources and funds to create Software Engineering and Process Improvement Groups (SEPG) who work to implement good practices and maintain high standards in every project.
|Assurance, Validation and Verification|
Roles and responsibilities are clearly defined, and project reviews and audits are conducted regularly to identify non-conformance and verify compliance.
|Control of Non-Conformance
This involves identifying and recording non-conformance, performing a causal analysis, and achieving subsequent resolution of the identified non-conformances.
To improve the quality process, metrics are continuously gathered and analyzed against quality standards. The Quality Team and Project Team combine to set the quality baselines for each project. They work together to ensure that the stringent baselines are met. After the closure of the project, the actual variance is analyzed and relevant modifications are carried over to subsequent projects.
|Corrective and Preventive Action
When internal quality audits result in non-conformances, corrective action is triggered through corrective and preventive action plans. The effectiveness of all such plans is closely monitored. Customer complaints are recorded with causal analysis and the management representative is informed. The complaint is responded to and closed after action is taken. An overall analysis leads to further preventive action.
|Review and Audit of Assurances|
Our management reviews and audits all Quality Assurance activities.
Quality planning is performed at a project level as well. This covers all procedures, processes, resources, etc., with detailed focus on the specific demands of the project. Quality planning ensures that everyone involved in the project understands the objectives and is committed to seeing that they are adhered to. No development work is even begun until the planning process explores how all the project requirements will be met and tested. Only after the stipulated criteria are met for each step during testing, does the process move on to the next stage for development. Once the project is underway, regular audits and reviews are also conducted to verify compliance or identify non-compliance in implementation.
Quality Control is a continuous process at Protech - where organization-wide action is taken to increase effectiveness and efficiency of the software process. It means that we continuously concentrate on improving our own performance to ensure that the client benefits. Our aim is to meet their expectations every time. We take a proactive stance toward quality, moving beyond Quality Control to provide Quality Assurance, so the client can be confident that their requirements will be met with predictable consistent quality. Our stringent process ensures that high quality standards are reflected as results in business, guaranteeing satisfaction every time.