Imaging Solutions: An Overview
State Disbursement Units (SDU) receive checks, money orders, employer payments, and other documents on a daily basis. To provide a complete online view of payments in DECSS (case management system), images of these checks and supporting documents from the SDU process should be visible.
Child support offices work with large volumes of a variety of paper documents that are external to the system, such as birth certificates, death certificates, other state orders, paternity affidavits, and proof of income data. Images of these documents are uploaded in DECSS for easy access and retrieval by caseworkers, customer service representatives, court staff, and other authorized users to better manage their daily workloads and advance case processing through many workflows.