Introducing Compass AI

Agencies work hard to serve their communities, but outdated systems limit visibility and proactive action.

With real-time data, predictive analytics, and AI-driven insights, agencies can:

✔ Intervene earlier before challenges escalate
✔ Empower caseworkers with data-driven clarity
✔ Scale seamlessly as priorities evolve

💡 Shift from reacting to leading with precision. Let’s build the future—together.

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We combined four impactful, proven systems into one gamechanging platform.

As pioneers in the field, we built the nation’s first federally certified CSE system and have consistently led innovation. This tried-and-tested case management system has been the trusted foundation for states time and time again, and the latest version continues to set the standard in case management.

Our AI-omnichannel engagement suite, including intuitive digital self-service portals, provides caseworkers, clients, and supervisors with 24/7 access to critical case updates and real-time insights—streamlining case management, accelerating resolutions, and ensuring continuity during staff transitions.

Track My Cases (TMC) leverages AI and predictive analytics to streamline child support enforcement by providing caseworkers with a user-friendly dashboard that centralizes activities, offers real-time insights, and prioritizes cases, enabling proactive action, faster case resolution, increased collections, and timely financial support for families.

Good Grid is our nationally recognized, award-winning platform that delivers comprehensive wraparound services across a variety of sectors, including rural health, fatherhood support, corrections reentry, financial assistance, employment, healthcare, and more, empowering individuals and families with the resources they need for long-term success and well-being.

**Certified Microservices promote performance, reliability, & future-ready scalability.**

🚀 Compass AI is

Identify Needs Before They Escalate.

Agencies shouldn’t just respond—they should anticipate.

✅ Before financial instability leads to further hardship, Compass AI detects patterns and flags risks.
✅ Before an urgent need goes unmet, Compass AI alerts caseworkers.
✅ Before intervention becomes reactive, Compass AI helps agencies provide proactive support.

By analyzing trends in service utilization, employment patterns, and financial stability, Compass AI identifies at-risk cases early, allowing agencies to step in before challenges become crises.

Strict enforcement alone doesn’t solve problems—proactive support does.

Compass AI helps agencies proactively assist individuals and families, replacing rigid processes with trust-building engagement tools like:

✅ AI-driven job matching to connect individuals with employment opportunities.
✅ Omnichannel, multilingual chatbots providing 24/7 self-service support.
✅ Integrated wraparound services for financial stability, healthcare, and housing assistance.

The future of case management isn’t about penalties—it’s about creating pathways to success.

Case management is always evolving—and technology should evolve with it.

📌 Modular, microservices-based architecture means agencies can scale at their own pace.
📌 Seamless system integrations ensure compatibility with existing local, state, and federal platforms.
📌 Cloud-based infrastructure enables agencies to expand services without costly overhauls.

Unlike rigid, low-code platforms, Compass AI is built for flexibility—so agencies can adapt to changing needs and policies effortlessly.

When a seasoned caseworker leaves, their experience shouldn’t disappear with them.

Compass AI’s AI-driven knowledge retention ensures that best practices, case histories, and workflows are centralized and easily accessible, so agencies can:

✔ Reduce gaps in service due to turnover.
✔ Maintain continuity in case handling.
✔ Preserve decades of institutional expertise.

The Right Tools for the Right People

User Benefits

👤 Clients (Individuals & Families)

 

🔹 Transparent access to case updates and resources
🔹 Faster support through AI-driven self-service tools
🔹 No waiting in the dark—track progress in real-time

 

✨ Key Features:
✅ 24/7 AI-powered chatbot & self-service portals
✅ Real-time case tracking & status updates
✅ Job matching & wraparound service referrals

🧑‍💼 Caseworkers

 

🔹 Less paperwork, more impact—AI automates administrative tasks
🔹 Prioritize the most urgent cases with data-driven insights
🔹 Stay ahead of needs with predictive analytics and real-time alerts

 

✨ Key Features:
✅ AI-driven case prioritization
✅ Automated workflows & document processing
✅ Real-time alerts & predictive analytics

📊 Executive Staff

 

🔹 Full visibility into caseload trends and service performance
🔹 Make data-driven decisions to optimize resources
🔹 Scale services efficiently with seamless system integration

 

✨ Key Features:
✅ Custom dashboards & analytics
✅ Performance tracking & operational insights
✅ Scalable, flexible system integration

Data Analytics

With real-time data, we’re not just reacting—we’re anticipating needs and making a bigger impact.

Wraparound Services

More clients are engaged, more families are thriving—support is finally within reach.

AI Assist

When staff changes, knowledge stays. AI ensures continuity, and retaining institutional knowledge.
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Guiding Your IT Evolution with Tailored, Scalable, and Future-Ready Solutions

Wherever you are on your modernization journey, we help you navigate with confidence—honoring your state’s IT direction, leveraging investments, & offering flexible, cloud-native solutions.

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