The USVI’s (and Nation’s) first cloud-based CSE system was built by us.

Protech Solutions is proud to have deployed the U.S. Virgin Islands’ first cloud-based child support system, marking a major leap forward in modernizing the territory’s child support services. The previous system, CSTARS, faced frequent outages and was becoming increasingly obsolete, leading to case backlogs and inefficiencies. Our new cloud-based solution, designed specifically for the USVI, not only ensures seamless operations but also enhances case management, improves compliance, and ultimately benefits families by streamlining the process for both caseworkers and custodial parents.

The custom-designed system now supports over 8,000 active cases, providing child support officers with a more efficient platform to manage cases, track payments, and ensure timely support for children and families. Additionally, this upgrade includes forward-thinking features such as client access to case files from home, improving transparency and accessibility for all involved.

Protech’s efforts have paved the way for a new era in child support enforcement in the USVI, with the system poised to deliver enhanced services for years to come. With our cloud-based architecture, future upgrades will be simpler and quicker, ensuring the territory remains on the cutting edge of child support technology.