Spreading Holiday Joy: PACSS Teams Come Together to Support Foster Children
The holiday season is a time for generosity, connection, and community. This year, the Protech PACSS (Palmetto Automated Child Support System) project team partnered with South Carolina’s PACSS staff to make the season a little brighter for local foster children by adopting families for Christmas. Together, team members worked
Honoring Tribal Child Support Programs During Native American Heritage Month
November marks Native American Heritage Month—a time to honor the histories, cultures, and invaluable contributions of Indigenous peoples across the United States. At Protech, we celebrate this month with gratitude and admiration for the Tribal Nations we serve and the enduring strength and innovation of Native communities. On
Quick Wins, Big Results: A Smarter Path to Modernization
Fall is a season of quiet change. The trees shift color one leaf at a time. The air turns a little crisper each morning. Transformation doesn’t arrive overnight — it builds in small, steady steps. So much of government modernization works the same way. Last week at the NCSEA Virtual Vendor Showcase, we shared this […]
Protech’s 30 Years: Federal Certification Success
At a recent presentation by the National Council of Child Support Directors (NCCSD) Systems and Data Committee and the Office of Child Support Services (OCSS), a nationwide map was shared showing where states stand in their child support system modernization journeys. Each state is charting its own path—some are refactoring or
Designing AI with Humanity at Heart: Lessons from WICSEC 2025
At WICSEC 2025, we had the privilege of leading the session alongside Mike Leach (Leach Consulting Group), Greg Tipping (TipCo), Katie Morgan (Protech Solutions), and Nisha Garimalla (Protech Solutions). Bringing together consulting, technology, policy, and design gave us a conversation that balanced practicality with vision. We
Employee Spotlight: Nine Months, Countless Milestones – Swaroop Sivalenka’s Journey at Protech
When you join a new company, nine months can fly by—or feel like a lifetime. For Swaroop Sivalenka, it’s been both: a whirlwind of learning, growth, and achievement, all while helping shape the future of child support systems in New Jersey. From Day One to Today “I joined Protech in December 2024,” Swaroop reflects. “T
Celebrating 30 Years of Innovation and 10 Years of Success with SC PACSS
This year, Protech Solutions is honored to celebrate two major milestones: our 30th anniversary as a company and the 10-year anniversary of the South Carolina Palmetto Automated Child Support System (PACSS). Together, these achievements reflect not only our commitment to innovation but also the dedication of our people and our s
BIG NEWS: Nevada Earns Federal Certification Under New Standards
Big News From Nevada! Huge congratulations to the Nevada Child Support Program for officially receiving federal certification under the new guidelines. This is an incredible achievement that reflects years of hard work, steady leadership, and a deep commitment to improving services for families across the state. The updated fede
Rebuilding Connections: How Smart Reentry Tools Are Supporting Family Reunification
When someone walks out of a prison gate, the journey home has only just begun. Reconnecting with family, building trust, and finding a safe place to live aren’t just nice-to-haves—they’re essential for a successful reentry. But far too often, the path is anything but smooth. One of the biggest challenges? Finding housing i
Emiley Thomsen: 9 Years of Heart, Impact, and Innovation
Since joining Protech in 2016, Emiley Thomsen has played a key role in the growth and evolution of Good Grid—a project that brings together technology and compassion to make a meaningful difference. This June marks her ninth year with Protech, and her steady leadership and dedication to this work continue to inspire. Congra