KEIKI is live.
On July 20, Hawaiʻi’s Child Support Enforcement Agency moved KEIKI off its legacy mainframe and onto a modern, secure, and scalable technology foundation. The transition happened on schedule and without interruption to child support services. Here are three key ideas that shaped our approach. 1. Technology should adapt to
Big news: Ethan McKinney has joined Protech Solutions as VP of Business Development and Corporate Strategy.
Ethan brings something we value deeply at Protech: real perspective from inside the system. He’s been a Deputy Prosecuting Attorney, a county Child Support Director, and a national leader helping agencies modernize IV-D systems in ways that actually work in the real world. He’s also a nationally recognized voice in the field
Giving Back When It Matters Most
Giving back to the community has always been important to us. Recently, Protech Solutions, Inc. had the opportunity to support Catholic Charities of Northern Nevada during a time when many families are facing increased food insecurity across the region. This support helped expand meal programs through St. Vincent’s Food Pantry
Spreading Holiday Joy: PACSS Teams Come Together to Support Foster Children
The holiday season is a time for generosity, connection, and community. This year, the Protech PACSS (Palmetto Automated Child Support System) project team partnered with South Carolina’s PACSS staff to make the season a little brighter for local foster children by adopting families for Christmas. Together, team members worked
Honoring Tribal Child Support Programs During Native American Heritage Month
November marks Native American Heritage Month—a time to honor the histories, cultures, and invaluable contributions of Indigenous peoples across the United States. At Protech, we celebrate this month with gratitude and admiration for the Tribal Nations we serve and the enduring strength and innovation of Native communities. On
Quick Wins, Big Results: A Smarter Path to Modernization
Fall is a season of quiet change. The trees shift color one leaf at a time. The air turns a little crisper each morning. Transformation doesn’t arrive overnight — it builds in small, steady steps. So much of government modernization works the same way. Last week at the NCSEA Virtual Vendor Showcase, we shared this […]
Protech’s 30 Years: Federal Certification Success
At a recent presentation by the National Council of Child Support Directors (NCCSD) Systems and Data Committee and the Office of Child Support Services (OCSS), a nationwide map was shared showing where states stand in their child support system modernization journeys. Each state is charting its own path—some are refactoring or
Designing AI with Humanity at Heart: Lessons from WICSEC 2025
At WICSEC 2025, we had the privilege of leading the session alongside Mike Leach (Leach Consulting Group), Greg Tipping (TipCo), Katie Morgan (Protech Solutions), and Nisha Garimalla (Protech Solutions). Bringing together consulting, technology, policy, and design gave us a conversation that balanced practicality with vision. We
Employee Spotlight: Nine Months, Countless Milestones – Swaroop Sivalenka’s Journey at Protech
When you join a new company, nine months can fly by—or feel like a lifetime. For Swaroop Sivalenka, it’s been both: a whirlwind of learning, growth, and achievement, all while helping shape the future of child support systems in New Jersey. From Day One to Today “I joined Protech in December 2024,” Swaroop reflects. “T
Celebrating 30 Years of Innovation and 10 Years of Success with SC PACSS
This year, Protech Solutions is honored to celebrate two major milestones: our 30th anniversary as a company and the 10-year anniversary of the South Carolina Palmetto Automated Child Support System (PACSS). Together, these achievements reflect not only our commitment to innovation but also the dedication of our people and our s