Employee Spotlight: Nine Months, Countless Milestones – Swaroop Sivalenka’s Journey at Protech
When you join a new company, nine months can fly by—or feel like a lifetime. For Swaroop Sivalenka, it’s been both: a whirlwind of learning, growth, and achievement, all while helping shape the future of child support systems in New Jersey. From Day One to Today “I joined Protech in December 2024,” Swaroop reflects. “T
Celebrating 30 Years of Innovation and 10 Years of Success with SC PACSS
This year, Protech Solutions is honored to celebrate two major milestones: our 30th anniversary as a company and the 10-year anniversary of the South Carolina Palmetto Automated Child Support System (PACSS). Together, these achievements reflect not only our commitment to innovation but also the dedication of our people and our s
BIG NEWS: Nevada Earns Federal Certification Under New Standards
Big News From Nevada! Huge congratulations to the Nevada Child Support Program for officially receiving federal certification under the new guidelines. This is an incredible achievement that reflects years of hard work, steady leadership, and a deep commitment to improving services for families across the state. The updated fede
Protech Solutions Welcomes Kevin Guistwite to the Team
Protech Solutions, Inc. is pleased to announce that Kevin Guistwite joined our team as a Functional Architect on April 1, 2025. Kevin brings over twenty-two years of experience as a child support services leader establishing strong relationships with local, state, and national child support program partners. He is dedicated to e
Innovation in Action: The NJKiDS Design Thinking Lab
We were so excited to host our first ever NJKiDS Innovation Lab a few weeks ago, when we brought together child support professionals, policymakers, and tech leaders to reimagine the future of case management. Energy and collaboration filled the room as participants worked together to generate ideas and solve challenges! A
Building Better Systems: Marcus Howard’s Takeaways from the 2025 NCSEA Policy Forum
I attended a session hosted by the National Child Support Engagement Association (NCSEA), where leaders from Arizona, Virginia, and California shared their experiences in modernizing child support services (moderated by Matt Sauter). Their thoughtful approaches highlight how technology, engagement, and adaptability can create
Holistic Support in Action: Katie Morgan’s Takeaways from the 2025 NCSEA Policy Forum
Holistic Family Support Is Transforming OutcomesHealth and Human Services agencies are leveraging innovative grants like NextGen and FES, and seeing their impact in action has been inspiring. Virginia’s Family Engagement Services (FES) case managers are delivering comprehensive, wraparound support—addressing food insecurity,
Bridging Family Support: Tiffany Cosey’s Takeaways from the 2025 NCSEA Policy Forum
How thankful I am to have experienced such a moving and impactful session at NCSEA Policy Forum 2025 on Bridging Child Support with Maternal and Child Health: Advancing Equity and Wellness. Moderated by our friend and Former Commissioner Tanguler Gray, the session felt less like a panel discussion and more like a heartfelt call