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Anniversarychild supporttechnology
10/02/2025

Protech’s 30 Years: Federal Certification Success

At a recent presentation by the National Council of Child Support Directors (NCCSD) Systems and Data Committee and the Office of Child Support Services (OCSS), a nationwide map was shared showing where states stand in their child support system modernization journeys. Each state is charting its own path—some are refactoring or

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Anniversarychild supporttechnology
09/18/2025

Designing AI with Humanity at Heart: Lessons from WICSEC 2025

At WICSEC 2025, we had the privilege of leading the session alongside Mike Leach (Leach Consulting Group), Greg Tipping (TipCo), Katie Morgan (Protech Solutions), and Nisha Garimalla (Protech Solutions). Bringing together consulting, technology, policy, and design gave us a conversation that balanced practicality with vision. We

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AIAnniversarychild supportcommunitytechnology
08/29/2025

Celebrating 30 Years of Innovation and 10 Years of Success with SC PACSS

This year, Protech Solutions is honored to celebrate two major milestones: our 30th anniversary as a company and the 10-year anniversary of the South Carolina Palmetto Automated Child Support System (PACSS). Together, these achievements reflect not only our commitment to innovation but also the dedication of our people and our s

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05.06.
communityfatherhoodGood Gridimpactsocial servicestechnology

Rebuilding Connections: How Smart Reentry Tools Are Supporting Family Reunification

When someone walks out of a prison gate, the journey home has only just begun. Reconnecting with family, building trust, and finding a safe place to live aren’t just nice-to-haves—they’re essential for a successful reentry. But far too often, the path is anything but smooth. One of the biggest challenges? Finding housing i

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13.03.
cybersecuritytechnology

Cybersecurity for GovTech Leaders: What You Need to Know 

Cyberattacks are no longer a question of if, but when. That’s why government agencies must build cybersecurity into their DNA, ensuring systems don’t just react to threats but anticipate and neutralize them before they cause damage. To help you stay ahead, we spoke with cybersecurity experts Jack Olechowski and Madhu Unnikri

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11.03.
child supportconferencenew jerseysocial servicestechnology

Innovation in Action: The NJKiDS Design Thinking Lab

We were so excited to host our first ever NJKiDS Innovation Lab a few weeks ago, when we brought together child support professionals, policymakers, and tech leaders to reimagine the future of case management. Energy and collaboration filled the room as participants worked together to generate ideas and solve challenges!    A

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18.02.
AIArtificial Intelligencechild supportimpactsocial servicestechnology

Reimagining Public Service Systems with Innovative Technology

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18.02.
AIArtificial IntelligenceData Collectionimpactsocial servicestechnology

Powering GovTech AI with Citizen Insights

Why Does Citizen-Generated Data Matter? Imagine this: Instead of relying solely on data from government databases or third-party sources, you get direct input from the people who are actually affected. That’s the magic of citizen-generated data—it reflects real-world experiences. This is especially critical in areas like pub

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05.02.
child supportcommunityconferenceimpactsocial servicestechnology

Building Better Systems: Marcus Howard’s Takeaways from the 2025 NCSEA Policy Forum

  I attended a session hosted by the National Child Support Engagement Association (NCSEA), where leaders from Arizona, Virginia, and California shared their experiences in modernizing child support services (moderated by Matt Sauter). Their thoughtful approaches highlight how technology, engagement, and adaptability can create

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01.10.
technology

A Beginner’s Guide to Predictive Analytics, AI, and Machine Learning in Social Services

As a trusted technology vendor with 30 years of experience in government and social services, Protech Solutions, Inc. is committed to advancing the future of social services through technology and knowledge sharing. To support this mission, we’re launching Technical Term Talks, where we’ll demystify essential technical terms

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Recent Posts
10/02/2025

Protech’s 30 Years: Federal Certification Success

09/18/2025

Designing AI with Humanity at Heart: Lessons from WICSEC 2025

09/15/2025

Employee Spotlight: Nine Months, Countless Milestones – Swaroop Sivalenka’s Journey at Protech

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