Cybersecurity for GovTech Leaders: What You Need to Know
Cyberattacks are no longer a question of if, but when. That’s why government agencies must build cybersecurity into their DNA, ensuring systems don’t just react to threats but anticipate and neutralize them before they cause damage. To help you stay ahead, we spoke with cybersecurity experts Jack Olechowski and Madhu Unnikri
Innovation in Action: The NJKiDS Design Thinking Lab
We were so excited to host our first ever NJKiDS Innovation Lab a few weeks ago, when we brought together child support professionals, policymakers, and tech leaders to reimagine the future of case management. Energy and collaboration filled the room as participants worked together to generate ideas and solve challenges! A
Powering GovTech AI with Citizen Insights
Why Does Citizen-Generated Data Matter? Imagine this: Instead of relying solely on data from government databases or third-party sources, you get direct input from the people who are actually affected. That’s the magic of citizen-generated data—it reflects real-world experiences. This is especially critical in areas like pub
Building Better Systems: Marcus Howard’s Takeaways from the 2025 NCSEA Policy Forum
I attended a session hosted by the National Child Support Engagement Association (NCSEA), where leaders from Arizona, Virginia, and California shared their experiences in modernizing child support services (moderated by Matt Sauter). Their thoughtful approaches highlight how technology, engagement, and adaptability can create
A Beginner’s Guide to Predictive Analytics, AI, and Machine Learning in Social Services
As a trusted technology vendor with 30 years of experience in government and social services, Protech Solutions, Inc. is committed to advancing the future of social services through technology and knowledge sharing. To support this mission, we’re launching Technical Term Talks, where we’ll demystify essential technical terms
Exploring Cloud Computing, Internet of Things (IoT), and Digital Transformation for Policy Leaders
This week, we’re diving into three transformative technologies: Cloud Computing, Internet of Things (IoT), and Digital Transformation. By understanding these concepts, you’ll be better equipped to leverage them in your projects and initiatives. Cloud Computing What is Cloud Computing? Cloud computing is a technology
How AI is Changing Our Work
We are committed to using the latest technology. For the past few years, we have focused on adding artificial intelligence (AI) to all our technology solutions. This helps us work more efficiently, improve customer support, and change the way we develop software. Here’s how AI is improving our work: Saving Important Informatio
Enhancing Healthcare Outcomes through Community Collaboration
Understanding the Importance In recent years, the healthcare sector has increasingly recognized the significance of Social Determinants of Health (SDOH) – socioeconomic factors that significantly impact an individual’s overall well-being. While healthcare providers understand this, addressing these factors can be challen
Introducing The Good Grid – Community Reentry Portal
Protech Solutions, Inc. and the Arkansas Community Correction (ACC) have created a partnership to plan and implement a comprehensive social services portal designed to systematically address and reduce recidivism among felony offenders in the State of Arkansas. This initiative is called The Good Grid, and we envision that it wil